FAQ


Here are answers to most of the questions about Spelpaus.se. You can click directly on a question or use search terms of your choice.

Common questions


No, a self-exclusion cannot be cancelled or ended before the date you select. The self-exclusion period you have chosen is final. At any time in your self-exclusion, you can log in to Spelpaus.se to see information about your self-exclusion.

 

A self-exclusion of 1, 3 or 6 months ends automatically at the end of the self-exclusion period. If you choose to exclude yourself until you decide otherwise, you cannot end your self-exclusion until 12 months have passed. Your self-exclusion then continues until you decide otherwise.

 

You can, at any time, log in to Spelpaus.se and get information about your self-exclusion.

 

No, via Spelpaus.se you exclude yourself from ALL registered gambling with ALL gambling companies. If you want to exclude yourself only from a certain form of gambling or a particular gambling company, you must do this via the gambling company/companies concerned.

 

These forms of gambling are covered by a self-exclusion via Spelpaus.se

  • Online casinos and online gambling machines (e.g. roulette, blackjack, poker and slots)
  • Online betting
  • Online bingo
  • Online lotteries (scratch cards and number games, e.g. lotto)
  • Token-gambling machines (so-called Vegas)
  • Casino Cosmopol

A self-exclusion also covers registered gambling with gambling agents in shops and at racecourses (and similar).

These forms of gambling are not covered by a self-exclusion via Spelpaus.se

  • Offline lottery tickets, scratch cards and subscription lotteries
  • Traditional bingo at bingo venues
  • Casino games at restaurants
  • Claw machines and similar that do not give money prizes
  • Gambling on ships/boats in international waters
  • Pool betting on horses in small, local competitions

See which companies are licensed for gambling in Sweden.

 

Other questions


Spelpaus.se is a free service offered by the Swedish Gambling Authority. Via the service, you can exclude yourself from all registered gambling with gambling companies licensed to run real-money gambling in Sweden.

 

All gambling companies that are required to register for a licence to run real-money gambling in Sweden under Sweden’s Gambling Act must be in the Spelpaus.se system.

Follow this link to see which gambling companies are licensed for gambling in Sweden.

 

No, via Spelpaus.se you exclude yourself from ALL registered gambling with ALL gambling companies. If you want to exclude yourself only from a certain form of gambling or gambling with a particular gambling company, you must do this via the gambling company/companies concerned.

 

Yes, you can extend your self-exclusion. You can do this at any time in an ongoing self-exclusion. The extension is then added to the end of your ongoing self-exclusion.

At any time in your self-exclusion, you can log in to Spelpaus.se to see information about your self-exclusion or extension (if any).

 

No, a self-exclusion is for both gambling and advertising.

 

You can choose to exclude yourself from gambling for 1, 3 or 6 months or until you decide otherwise. A self-exclusion until you decide otherwise can only be ended after 12 months.

 

A self-exclusion until you decide otherwise can only be ended after twelve months. You end your self-exclusion by logging in to My Page and ending the self-exclusion.

 

No, Sweden’s Gambling Act states that a self-exclusion must last for a certain period or until you decide otherwise. A self-exclusion until you decide otherwise can only be ended after twelve months. For us to be able to offer a lifetime self-exclusion, there would have to be a change in the law.

 

It starts as soon as you confirm your self-exclusion using your e-identification.

For your self-exclusion to be fully effective, remember to log out from the gambling sites and apps to which you have been logged in. One tip is to clear the cookies from your browser. This automatically logs you out from all websites.

 

Contact each gambling company’s customer services department and say that you have excluded yourself until you decide otherwise. Your gambling account will then be closed and any remaining money will be paid into the bank account you stated.

 

Certain gambling companies allow you to log in so that you can see your balance and history. However, you cannot play.

 

Even if you have excluded yourself via Spelpaus.se, you are entitled to take out any money in a gambling account. Contact the gambling company’s customer services department.

 

Contact the gambling company’s customer services department.

The Swedish Gambling Authority does not adjudicate disputes between gamblers and gambling companies. This means that, for example, we cannot help individual gamblers get their money out. Instead, you can contact the National Board for Consumer Disputes (ARN – www.arn.se). This can adjudicate disputes in connection with gambling or lotteries.

 

Pre-paid gambling (e.g. a 5-week lotto line) runs until it ends. You cannot renew your gambling in an ongoing self-exclusion.

If, during your self-exclusion, you win on a pre-paid gamble, your winnings are paid into your gambling account with the gambling company concerned. Contact the gambling company’s customer services department and ask for the winnings to be paid into your stated bank account.

 

A gambling company licensed in Sweden has to cross-check with Spelpaus.se every time you try to register with or log in to that gambling company.

The gambling companies have to cross-check Spelpaus.se before they send you any marketing. This is because they must not send marketing or advertising directly to a self-excluded person. 

 

Anyone who has a Swedish personal identity number and e-identification can exclude themselves via Spelpaus.se.

 

No, a person who wants to self-exclude via Spelpaus.se must confirm the self-exclusion using his/her own personal e-identification.

 

No, to exclude yourself from gambling via Spelpaus.se, a Swedish e-identification is necessary. The forms of e-identification that work with Spelpaus.se are Mobilt BankID (mobile banking ID), BankID (banking ID) and Freja eID+.

 

If you want to self-exclude via Spelpaus.se, an e-identification is necessary. Even if you have an administrator, you can apply for e-identification via Freja eID+.

You can also exclude yourself from using a gambling company by contacting its customer services department.

 

As an administrator, you cannot exclude your client. This is because any self-exclusion must be confirmed by the e-identification of the person who is self-excluding.

Your client can apply for e-identification via Freja eID+ and then use this to exclude himself/herself.

 

It costs nothing to self-exclude yourself from gambling via Spelpaus.se.

 

Yes, gambling companies must not send you any direct advertising when you have self-excluded. However, certain forms of gambling are not covered by self-exclusion and you may thus receive direct advertising for them.

 

Gambling companies must not send direct advertising to anyone who has self-excluded. Direct advertising is advertising that is personally addressed to you.

If you have received direct advertising, you can report this to the Swedish Consumer Agency via the link below.

Send a report to the Swedish Consumer Agency.

 

Check that your self-exclusion via Spelpaus.se is in effect by logging in at www.spelpaus.se. Also check that you have logged out of the gambling websites and apps to which you may have been logged in before the self-exclusion. One tip is to clear the cookies from your browser. This automatically logs you out from all websites.

If you are logged out from gambling websites and apps, but have still been able to gamble, you can contact the Swedish Gambling Agency. Your report is important information for us. It helps us to improve our service.

The Swedish Gambling Authority - Contact Center

However, the Swedish Gambling Authority does not adjudicate disputes between gamblers and licensed gambling companies. Instead, you can contact the National Board for Consumer Disputes (ARN – www.arn.se). This can adjudicate disputes in connection with gambling or lotteries.

 

Log in to www.spelpaus.se and check whether Spelpaus.se has an active self-exclusion for you.

If you do not have an active self-exclusion and if you still cannot gamble, you need to contact the customer services departments of the relevant gambling companies.